Frequently Asked Questions
Everything you need to know about our premium herbal products and services.
Are your herbs authentic and lab-tested?
Yes, all products at Fuhengherbs.com undergo rigorous quality control. We source directly from reputable growers and ensure every batch is tested for purity, potency, and the absence of heavy metals or pesticides.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination, usually ranging from 10-21 business days depending on customs clearance.
What is your return policy for herbal products?
We offer a 30-day return policy for unopened and sealed products. Due to safety and health regulations, we cannot accept returns on opened herbal supplements or custom-mixed formulas.
How should I store my herbs to maintain freshness?
To preserve the quality and efficacy of your herbs, store them in a cool, dry place away from direct sunlight. Ensure the lids are tightly sealed after each use to prevent moisture absorption.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure payment gateway.
Do you provide consultations for choosing the right herbs?
While we provide detailed product descriptions, we recommend consulting with a licensed Traditional Chinese Medicine (TCM) practitioner or healthcare provider to determine which herbs are best suited for your specific needs.